IT Service Management

With a Service-oriented approach, our ITSM Consulting team helps you establish an efficient IT service environment, with simplified and integrated IT processes and a new IT experience.

IT Operations

With a proactive IT operations model, we help you transform IT operations processes and gain control over the business-critical infrastrucure, optimize capacity and improve event management capabilities.

IT Service Automation

Lower IT delivery costs and risk with an end-to-end IT service automation solution- automate common, repeatable tasks via orchestration, improve batch processing with an enterprise workload automation.

ITIL Training

ITIL training can be fun and useful. We practice Service Management every day in our projects and will work with participants to apply ITIL theory to the specifics case of their organizatons.

Service Integration

Bright has specific capabilities in the Telecom industry- implementing and supporting mediation platforms (Digital Route), ETL, BI and Reporting, Service Integration and Automation.

Enterprise Architecture

We support your Enterprise Architecture initiatives with a best practice consulting approach based on TOGAF, EA training and EA tool implementation- Sparx Systems Enterprise Architect.

Our customers

Telecom Groups

Financial Services

Global Multinationals with mature IT Operations

Success stories

A1/Telecom Austria Group

“We would like to distinguish Bright for the commitment to realize the project objectives, both on a business and technical level. It would be a pleasure to cooperate in challenging projects in the future.”

Highlights

Improved the quality and speed of execution of the services offered to external and internal customers;
Reduced the cost of service delivery and operation;
Implemented ITSM best practice tool with 95% “out of the box” functionality;
Enabled full integration through complete process lifecycles;
Consolidated Service Management tools and legacy applications;
Ensured easy administration and configuration for future development;
Improved the transparency and control in IT Operations;

Si.mobil

“Bright Consulting approach to Business Service Management helped us realize some tangible improvements in IT operations. As a trusted advisor, the consulting team worked with us to navigate the organizational change and facilitate the ITSM transformation within the organization.”

Highlights

Standardized and integrated processes across all technical areas;
Standardized end-user interface for requesting new services;
Transparency in IT operations;
Consolidated Service Desks and legacy applications;

DSK Bank

“Bright role as ITSM consultant greatly helped us to raise the maturity of ITSM process and achieve quick wins in improving the operational efficiency. ”

Highlights

Improved quality of service:

Optimized service support function with integrated ITSM system based on ITIL best practices.
Improved resource utilization and visibility through alignment of support teams activities;
Increased customer satisfaction:
Increased incident resolution;
Empowered end users with self- service capabilities;

UniCredit Bulbank

“Bright Consulting is the preferred partner of UniCredit Bulbank for BMC Consulting services. The team has vast experience implementing ITIL processes in large organizations and understands well their specifics. The ability to deal with inherent complexity and internal organizational resistance is critical for the adoption of the implemented solutions.”

Highlights

Implemented Full ITSM Landscape
Achieved visibility across IT
Self- Service and Request Management for both IT and non-IT users
Integrated Change & Release management processes
Improved measurement and reporting on key IT processes and KPIs
Practical application of ITIL best practices

BBC

“We would not have achieved success as we did in such short timeframe and against extreme pressure had we not had Victor’s talents onboard and his effectiveness as a high performing team member. ”

Highlights

Implemented an integrated end-to-end IT Service Management capability that is efficient and client-focused in its behavior and culture
Delivered ITSM program requirements through innovative and high spec development aligned with world class in-depth skills in BMC and Remedy technologies
Bright Consulting services- extremely well respected and liked not only within the team but also within the BBC customer base

Mtel

“Bright professional approach for Mediation transformation simplifies and optimizes our Mediation platform processes”

Highlights

Delivered an end-to-end solution for migration of existing Mediation streams to a new Mediation Zone platform;
Established a roadmap for transformation of the Mediation platform and design for the new solution;
Developed strategy and plan to ensure smooth migration between both platforms;
Aligned Digital Route best practices and MTel’s operational policies and requirements.

News

23.12.2016

A day of giving and receiving in the office

In the last days of 2016 we combined the joy of receiving presents and giving to the community.

learn more

Our customers

Telecom Groups

Financial Services

Global Multinationals with mature IT Operations

About Bright

Bright is an IT and Business Management consultancy with a passion to help enterprises deliver fast digital services. With our consulting approach we help companies speed up their Digitalization and Automation initiatives aligned with their business priorities.

We work with some of the largest companies across Europe to optimize their business with simple and efficient processes.

Our transformation approach starts with understanding what the organization wants to achieve from a business perspective. We then assess how its services, processes and organization are setup and agree on a roadmap to deliver an end-to end solution in selected areas:

• Digital Service Management

• Enterprise Integration and Automation

• Business Process Automation

• BI & Reporting

To deliver outstanding IT and Business Management solutions, we partner with technology leaders in each area- BMC Software, Tibco, Microsoft, Our consultants share the values of professionalism, commitment and team collaboration and deliver tangible results in the most complex and challenging enterprise environments.

Bulgaria:	+ 359 29711117
Switzerland:	+ 41 225183160
Austria:	+ 43 720116559
Sweden:	+ 46 608500903
Slovenia:	+ 386 18888380