IT Service Management Consultant

IT Service Management Consultant


We believe in people and their power to achieve great things!

BRIGHT is a dynamic and rapidly growing IT Management consultancy with established presence in Europe delivering IT Transformation programs. Our customers are some of the most innovative and forward-thinking global enterprises looking to manage IT complexity and simplify their operations. As trusted partners, we work together to optimize their IT with simple and efficient IT processes.

We are currently looking for a highly motivated IT Service Management Consultant to join our Sofia team.


  • Work as part of a team for delivering client projects within a formal methodology framework

  • Advise customers regarding design and configuration of workflow, business rules, interface design and reporting

  • Assist clients in configuration and deployment of ITSM solutions; define and document technical requirements

  • Develop custom solutions according to customer requirements

  • Advise on process improvements and integration with third party systems

  • Work with project management methodologies to ensure that client objectives are met on-time and within budget


  • Expertise in implementation of enterprise software solutions

  • Proven knowledge in the configuration and administration of ITSM solutions (ServiceNow, BMC Remedy, HP Service Manager, Remedy Force, Microsoft SC Service Manager, etc)

  • ITIL certification will be considered strong advantage

  • Knowledge of client-side and server-side scripting

  • Good knowledge of project delivery and software development methodologies

  • Degree in computer science or relevant

  • Excellent communication skills (both written and verbal) with strong presentation and facilitation skills

  • Strong interpersonal skills with customer centric attitude; previous consulting experience is strongly preferred

  • Strong analytical and problem-solving skills

  • Fluency in English

What we offer

  • Opportunity to make a difference in a rapidly growing company

  • A welcoming and inclusive environment

  • Excellent remuneration and benefits

  • Access to cutting-edge technologies

  • Health-conscious and active lifestyle culture

  • Extensive learning opportunities, certification programs and career development

Working for Bright

  • We are a dynamic and rapidly growing IT Management consultancy with a strong sense of dedication to our customers.
  • We believe in real partnership with our customers. Together we bridge gaps, align teams, navigate organizational change, raise the maturity and capability of their organizations to do more, become more competitive and readier for the challenges of the future.
  • We take ownership of customer’s pains and goals and commit to achieve tangible realistic results.
  • We are honest and proactive. Our customers appreciate our guts to say “no” to a request if it is not aligned with the end goal.
  • We don’t disconnect when the project is over- will keep looking for further improvements to reach the next level.

Is that you? Apply now!

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