ITSM & Automation Consultant


ITSM & Automation Consultant

We believe in people and their power to achieve great things!

At Bright Consulting, we have a real passion to help enterprises transform their IT. We have established presence in Europe delivering successful IT Transformation programs in CEE, Switzerland and Sweden. Our customers are some of the most innovative and forward-thinking global enterprises looking to manage IT complexity and simplify their IT & business operations.

Bright’s ITSM & Automation Consultants develop solutions for some of the biggest and leading multinational corporations from many industries such as IT, telecom, pharma, banking, insurance, defence, biotechnology and agriculture. We use our vast technological know-how to deliver solutions, which embrace design, implementation and automation of IT and various business processes (facility, logistics, procurement, security, vendor management, etc).



RWork in friendly and professional team of experts to achieve successful completion of projects
RParticipate in the delivery of end-to-end solutions in the BMC Remedy platform and BMC Innovation Suite
RActively communicate with customers, external partners and business stakeholders to gather and review process and solution requirements
RDevelop and configure applications UI
RPerform system configuration and workflow customizations
RDevelop reports and dashboards
RTroubleshoot product and application issues
RPrepare technical and solution documentation
RPrepare and deliver trainings to users
RManage requirements and issue tracking in Agile-driven tools (e.g. Atlassian JIRA / Confluence)

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RBachelor’s degree or student in Computer Science, Engineering or related
R1 – 2 years of experience in the area of software consulting, business analysis or application support, involving enterprise software solutions
RBachelor’s degree or student in Computer Science, Engineering or related area
RExperience with ITSM software (BMC Remedy, ServiceNow, HP Service Centre, HP UCMDB) are considered a plus
RKnowledge of SQL programming
RBasic knowledge of Windows Server or Linux administration
RStrong willingness to learn new technologies and self-development motivation
RStrong communication skills
RGood verbal and written communication skills in English and/or German


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Our commitment

ROpportunity to join a team of professionals and take part in challenging projects for some of the leading enterprises in the world
RChance for career development within a trusted and leading IT consulting organization
RTechnology courses offering formal and industry recognized accreditations and certifications
RAttractive remuneration package
RAdditional social benefits – health insurance, sport activities, training and conferences
RProfessional, yet relaxed and friendly working atmosphere
RBusiness trips, team buildings and celebrations


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Working for Bright

RWe are a dynamic and rapidly growing IT Management consultancy with a strong sense of dedication to our customers.
RWe believe in real partnership with our customers. Together we bridge gaps, align teams, navigate organizational change, raise the maturity and capability of their organizations to do more, become more competitive and ready for the challenges of the future.
RWe take ownership of customer’s pains and goals, and commit to achieve tangible realistic results.
RWe are honest and proactive. Our customers appreciate our guts to say “no” to a request if it is not aligned with the end goal.
RWe don’t disconnect when the project is over – will keep looking for further improvements to reach the next level.

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