ITSM Implementation Manager


ITSM Implementation Manager

We believe in people and their power to achieve great things!

At Bright Consulting, we have a real passion to help enterprises transform their IT. We have established presence in Europe delivering successful IT Transformation programs in CEE, Switzerland and Sweden. Our customers are some of the most innovative and forward-thinking global enterprises looking to manage IT complexity and simplify their IT & business operations.

Bright’s ITSM & Automation Consultants develop solutions for some of the biggest and leading multinational corporations from many industries such as IT, telecom, pharma, banking, insurance, defence, biotechnology and agriculture. We use our vast technological know-how to deliver solutions, which embrace design, implementation and automation of IT and various business processes (facility, logistics, procurement, security, vendor management, etc).

ITSM Implementation Manager

The ITSM Implementation Manager is responsible for managing projects through entire project life cycle (inception, design, development, integration and test and deployment and post-implementation support. The role includes consulting customers according to best practices and methodologies in his/her area of expertise – assessing current state of customer, actual needs and detail a roadmap how to achieve specific objectives through the improved target processes supported by a set of applicable technologies.


RLeads the logical design of processes delivered through the specific solution
RDrives assessments for customer projects and provide consulting according to methodologies and best practices in the ITSM and Business process management area
RLeads and assures solution design meets customer requirements
RParticipates in the preparation and execution of customer demonstration and pre-sales activities for different solutions and proposals in his/her area of expertise
RManages complex projects with multiple stakeholders (customers, vendors, etc.)
RShares skills and knowledge, as well as conducts trainings to customers and colleagues in his/her area of expertise


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R3 + years of experience in implementing or managing ITIL/ITSM processes in enterprise environment

RWorking knowledge of BMC Remedy, Service Now, HPSM, Easy Vista or any other service management applications

RPractice in designing, implementing, optimizing or managing business or ITSM/ITIL processes in enterprise environment

RITIL certification is required

RKnowledge and practical experience in BPM, BPMN is desirable, but not a must

RKnowledge and practical experience with Maturity assessment methodologies – e.g. CMMI

RFluency in English; solid knowledge in German or French will be an advantage

RExcellent consulting and customer service skills

RExcellent analytical skills

RGood presentation and communication skills

RA good knowledge of virtualization platforms

RExperience of deploying software in the Microsoft Azure Cloud
RExperience with automated testing frameworks like Selenium, JUnit or Load Runner

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What we offer

ROpportunity to make a difference in a rapidly growing company
RA welcoming and inclusive environment
RExcellent remuneration and benefits
RAccess to cutting-edge technologies
RHealth-conscious and active life style culture
RExtensive trainings and certification program

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Working for Bright

RWe are a dynamic and rapidly growing IT Management consultancy with a strong sense of dedication to our customers.
RWe believe in real partnership with our customers. Together we bridge gaps, align teams, navigate organizational change, raise the maturity and capability of their organizations to do more, become more competitive and ready for the challenges of the future.
RWe take ownership of customer’s pains and goals, and commit to achieve tangible realistic results.
RWe are honest and proactive. Our customers appreciate our guts to say “no” to a request if it is not aligned with the end goal.
RWe don’t disconnect when the project is over – will keep looking for further improvements to reach the next level.

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Is that you? Apply now!

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