ITIL® Managing Across the Lifecycle Certificate (MALC)

back
ITIL® Managing Across the Lifecycle (MALC) course is the final step in achieving the ITIL® Expert qualification. 
Duration: 5 Days
Exam Included: Yes
Schedule and Pricing: Please contact us
Overview
It focuses on the integration of the Service Management processes across the lifecycle, but also includes the key aspects of:
  • Communication
  • Stakeholder management
  • Governance and organisation
  • Measurement
  • Implementing and improving service management capabilities
We will help you gain a clear understanding how all the processes across the lifecycle interact, and will convert your knowledge from 'content' as learned on previous courses, to 'application'. So this course will enable you to identify how the service management processes should be implemented and how information should be passed and received from one process to another.

The course follows the official training syllabus approved by Axelos
 
Why choose Bright for your ITIL education? 
  • Individual Case Study Development - Focus on applying ITIL theory to each participant organization via individual case study development and consulting support;
  • Trainer with ITSM project experience - Delivered by accredited Bright Consulting trainers who bring in hands-on project experience in the IT Service Management area;
  • Real stories from Bright practice - Includes examples from Bright Consulting ITSM practice, delivering ITIL Transformation programs to some of the largest enterprises in EMEA;
Target Group
The target group of the ITIL Intermediate Qualification: Managing across the Lifecycle Certificate is:
  • Individuals who require a business and management level understanding of the ITIL core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation.
  • Individuals seeking the ITIL Expert certification in IT Service Management for which this qualification is the final mandatory module leading to the Expert certification.
  • Individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert is a prerequisite.
This may include but is not limited to, CIOs, Senior IT Managers, IT Managers and Supervisors, IT professionals and IT Operation practitioners
 
Learning Objectives
Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:
  • Key concepts of the service lifecycle
  • Communication and stakeholder management
  • Integrating service management processes across the service lifecycle
  • Managing services across the service lifecycle
  • Governance and organization
  • Measurement
  • Implementing and improving service management capability
In addition the training for this certification should include examination preparation, including a mock examination opportunity.
 
Prerequisites
Candidates wishing to be trained and examined for this qualification must already have two (2) credits from the ITIL Foundation certificate and must, as a minimum, have obtained a further 15 credits to a total of at least 17 credits. 15 credits can be obtained from ITIL Intermediate qualifications. Some credits from earlier ITIL qualifications and complementary qualifications can also count towards 15 credits. Holders of ITIL Expert Certificate in IT Service Management are also eligible. Documentary evidence of all credits must be presented by candidates for the MALC qualification.
In addition to the prerequisite entry criteria, in order to be eligible for the MALC examination candidates must have fulfilled the following requirements:
Candidates must have undertaken at least 30 contact hours for this syllabus as part of a formal, approved training course/scheme. Contact hours are hours of instruction, excluding breaks, with an accredited training organization (ATO) or an accredited e-learning solution.
 
What is provided? 
  • Comprehensive course materials 
  • Example Questions 
  • Individual Case Study Development 
  • Follow up Guidance
Examination
Eight (8) multiple choice, scenario-based, gradient scored questions over 90 minutes. Pass mark is 28/40 or 70%.
Тhis course is available as a public scheduled course and also as a private company course. Please contact us for more info.
 
ITIL® is a Registered Trade Mark, and a Registered Community Trade Mark of the Cabinet Office, and is registered in the U.S. Patent and Trademark Office.

ITIL® Foundation ITIL OverviewITSM SimulationITIL® Release, Control and Validation Certificate (RCV)ITIL® Service Offerings and Agreements Certificate (SOA)ITIL® Operational Support and Analysis (OSA)ITIL® Planning, Protection and Optimization Certificate (PPO)