ITIL® Planning, Protection and Optimization Certificate (PPO)

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Part of the ITIL Intermediate Capability stream

With this ITIL® Planning, Protection & Optimisation (PPO) course we will help you provide services that meet the requirements of the business. 
Duration: 5 Days
Exam Included: Yes
Schedule and Pricing: Please contact us
Overview
The course covers the purpose, objectives, value to the business, service design basics, scope and service design’s role within the ITIL® Lifecycle and the role of design coordination to ensure that what we deliver to our organisations meets their requirements and supports the outcomes they need to achieve to be successful.
We will explain these fundamentals and show how they drive the need for ensuring that during the design activities all aspects of the service and its requirements throughout its lifecycle are considered, and to facilitate the introduction of these services into supported environments ensuring quality service delivery, customer satisfaction and cost-effective service provision.

The course follows the official training syllabus approved by Axelos
 
Why choose Bright for your ITIL education? 
  • Individual Case Study Development - Focus on applying ITIL theory to each participant organization via individual case study development and consulting support;
  • Trainer with ITSM project experience - Delivered by accredited Bright Consulting trainers who bring in hands-on project experience in the IT Service Management area;
  • Real stories from Bright practice - Includes examples from Bright Consulting ITSM practice, delivering ITIL Transformation programs to some of the largest enterprises in EMEA;
Target Group
  • Individuals who have attained the ITIL Foundation certificate in Service Management  and who wish to advance to higher level ITIL certifications
  • Individuals who require a deep understanding of ITIL Certificate in the Planning, Protection and Optimisation processes and how it may be used to enhance the quality of IT service support within an organisation
  • IT professionals that are working within an organisation that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme
  • Operational staff involved in Capacity Management, Availability Management, ITSCM, Information Security Management, Demand Management, who wish to enhance their role-based capabilities
This may include but is not limited to, IT professionals, business managers and business process owners.
 
Learning Objectives
Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:
  • Service Management as a Practice
  • Processes across the Service Lifecycle pertaining to the practice elements within Planning, Protection and Optimisation
  • Capacity management as a capability to realise successful service design
  • Availability management as a capability to realise successful service design
  • IT Service Continuity Management as a capability to support overall Business Continuity Management
  • Information security management as part of the overall corporate governance framework
  • Planning, Protection and Optimisation roles and responsibilities
  • Technology and Implementation Considerations
  • Challenges, Critical Success Factors and risks
And specifically in the following key ITIL process and role areas:
  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Information Security Management
  • Demand Management
  • Challenges, Critical Success Factors and Risk Management For Service Planning, Protection and Optimisation
 
Prerequisites
  • Participants must already hold the ITIL Foundation Certificate in IT Service Management (includes the v3 Foundation or v2 Foundation plus Bridge Certificate) which shall be presented as documentary evidence to gain admission.
It is also strongly recommended that candidates:
  • Can demonstrate familiarity with IT terminology and understand the context of Planning, Protection and Optimisation management of their own business environment
  • Have exposure working in the service management capacity within a service provider environment, with responsibility emphasising on at least one of the following management processes:
  • Capacity Management Process
  • Availability Management Process
  • IT Service Continuity Management (ITSCM) Process
  • Information Security Management Process
  • Demand Management Process Challenges, Critical Success Factors and Risk Management For Service Planning, Protection and Optimisation
It is recommended that candidates are familiar with the guidance detailed in the ITIL Service Lifecycle Practices core publications prior to attending training for this certification, in particular, the Service Design publication.
 
What is provided? 
  • Comprehensive course materials 
  • Example Questions 
  • Individual Case Study Development 
  • Follow up Guidance
Examination
Eight (8) multiple choice, scenario-based, gradient scored questions over 90 minutes. Pass mark is 28/40 or 70%.
Тhis course is available as a public scheduled course and also as a private company course. Please contact us for more info.
 
ITIL® is a Registered Trade Mark, and a Registered Community Trade Mark of the Cabinet Office, and is registered in the U.S. Patent and Trademark Office.
 

ITIL® Foundation ITIL OverviewITSM SimulationITIL® Managing Across the Lifecycle Certificate (MALC)ITIL® Release, Control and Validation Certificate (RCV)ITIL® Service Offerings and Agreements Certificate (SOA)ITIL® Operational Support and Analysis (OSA)