ITIL® Release, Control and Validation Certificate (RCV)

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Part of the ITIL Intermediate Capability stream
 
The ITIL® Release, Control and Validation (RCV) course will help you plan and deploy changes into production. 
Duration: 5 Days
Exam Included: Yes
Schedule and Pricing: Please contact us
Overview
The course specifically addresses the need to ensure that services are planned, built, tested, evaluated and deployed in a controlled manner, ensuring that they meet the organisations requirements, and ensuring that on deployment there is no or minimal disruption to our existing Infrastructure and services, and that the required organisational needs are met, and value realised.
We will explain these fundamentals and show how they drive the need for ensuring that during the transitional activities all aspects of the service and its requirements are considered and managed in a controlled fashion.

The course follows the official training syllabus approved by Axelos
 
Why choose Bright for your ITIL education? 
  • Individual Case Study Development - Focus on applying ITIL theory to each participant organization via individual case study development and consulting support;
  • Trainer with ITSM project experience - Delivered by accredited Bright Consulting trainers who bring in hands-on project experience in the IT Service Management area;
  • Real stories from Bright practice - Includes examples from Bright Consulting ITSM practice, delivering ITIL Transformation programs to some of the largest enterprises in EMEA;
Target Group
  • Individuals who have attained the ITIL Foundation certificate in Service Management and who wish to advance to higher level ITIL certifications
  • Individuals who require a deep understanding of ITIL Certificate in Release, Control and Validation processes and how it may be used to enhance the quality of IT service support within an organisation
  • IT professionals that are working within an organisation that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme
  • Operational staff involved in Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfilment, Service Evaluation and Knowledge Management, who wish to enhance their role based capabilities
This may include but is not limited to, IT professionals, business managers and business process owners.
 
Learning Objectives
Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:
  • Service Management as a Practice
  • Processes across the Service Lifecycle pertaining to the capability of Release, Control and Validation management
  • Change management as a capability to realise successful service transition
  • Service validation and testing as a capability to assure the integrity and the quality of service transition
  • Service asset and configuration management as a capability to monitor the state of service transition
  • Knowledge management as part of enhancing the on-going management decision support and service delivery capability
  • Service request fulfilment and evaluation to assure meeting committed service level performance
  • Release Control and Validation process roles and responsibilities
  • Technology and Implementation Considerations
  • Challenges, Critical Success Factors and risks
And specifically in the following key ITIL process and role areas:
  • Change management
  • Service release and deployment management
  • Service validation and testing
  • Service asset and configuration management
  • Knowledge management
  • Request fulfilment
  • Change Evaluation
Prerequisites
  • Participants must already hold the ITIL Foundation Certificate in IT Service Management (includes the v3 Foundation or v2 Foundation plus Bridge Certificate) which shall be presented as documentary evidence to gain admission.
It is also strongly recommended that candidates:
  • Demonstrate familiarity with IT terminology and understand the context of Release, Control and Validation management in their own business environment
  • Have some experience of working in a service management capacity within a service provider environment, with responsibility relating to at least one of the following service management processes:
  • Change management
  • Release management
  • Configuration management
  • Service evaluation and quality assurance
  • Knowledge management
  • Service validation and testing
It is strongly recommended that candidates read the ITIL Service Lifecycle core publications in advance of attending training for the certification, and in particular the Service Transition and Service Operation books.
 
What is provided? 
  • Comprehensive course materials 
  • Example Questions 
  • Individual Case Study Development 
  • Follow up Guidance
Examination
Eight (8) multiple choice, scenario-based, gradient scored questions over 90 minutes. Pass mark is 28/40 or 70%.
Тhis course is available as a public scheduled course and also as a private company course. Please contact us for more info.
 
ITIL® is a Registered Trade Mark, and a Registered Community Trade Mark of the Cabinet Office, and is registered in the U.S. Patent and Trademark Office.

ITIL® Foundation ITIL OverviewITSM SimulationITIL® Managing Across the Lifecycle Certificate (MALC)ITIL® Service Offerings and Agreements Certificate (SOA)ITIL® Operational Support and Analysis (OSA)ITIL® Planning, Protection and Optimization Certificate (PPO)