IT Process Integration

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Through integrated and standardized ITSM processes, organizations can greatly improve the efficiency and effectiveness of IT operations, achieve visibility and control, and again deliver superior customer service. Bright works with enterprises to increase the maturity of key ITSM processes and adopt best practices in the most practical way for the organization. Typical focus areas include:
  • Service Desk Optimization- Incident and Problem Management
  • Change Management and Release Management
  • Configuration Management & CMDB
  • Service Request Management
  • Service Level Management

Service-Oriented ApproachA New IT ExperienceAsset & Financial Management