“Bright Consulting was selected as а partner to deliver an end-to end ITSM solution with a goal to consolidate the Service Management processes across the Group Operating companies in five countries and integrate them in a single platform – Remedy OnDemand. The project complexity included aligning requirements for process implementation and integration across five operating companies each with its own cultural and organizational specifics.

I would not hesitate to recommend Bright Consulting as a Trusted Partner capable to deliver and support an end-to-end ITSM solution in a complex enterprise environment.

“We would not have achieved success as we did in such short timeframe and against extreme pressure had we not had Victor’s talents onboard and his effectiveness as a high performing team member. ”

The team has vast experience implementing ITIL processes in large organizations and understands well their specifics. The ability to deal with inherent complexity and internal organizational resistance is critical for the adoption of the implemented solutions.”

Bright Consulting was engaged to deliver an end-to-end solution for migration of existing Mediation streams to a new Mediation Zone platform at A1 Bulgaria.  The transition required a transformation approach with focus on the workflows for prepaid subscriber data processing and its delivery to the BSS. Bright Consulting professional approach for Mediation transformation simplified and optimized our processes in the new Mediation platform.

Bright Consulting has shown deep understanding of Servicenow platform from both technical and consulting aspect and has contributed to a high-quality implementation of our requirements. We would definitely recommend Bright Consulting as a reliable ServiceNow partner with high commitment to quality implementation and professional approach.