BMC Implementation ServicesServices
Best Practice Approach
We build long-term trusted partnerships with our customers with the goal to provide end-to-end services, based on industry best practices. We help companies realize the full potential of the BMC platform by focusing on:
- ITSM and Business process analysis
- Agile delivery methodology
- BMC architecture & best practices
- Cost effective BMC implementation
- Custom applications development on the BMC platform
- Full BMC Managed Services and support
ITSM Process Consultant/Business Analyst
- Management & Technology Certifications (ITIL, CISSP, CISA, COBIT)
- 7+ years of relevant technical and ITSM process experience
Senior & Expert BMC Consultants
- BMC Remedy IT Service Management
- BMC Remedy Service Desk and Change Management
- BMC Atrium Discovery
- BMC Atrium Orchestrator
- BMC Remedyforce
- BMC BladeLogic Server Automation
- ITIL Foundation or higher certification
- 5+ years of relevant experience
Upgrade-as-a-service – Free Assessment Package
- Perform a free process analysis and upgrade assessment with a detailed upgrade plan;
- Guide you through every step of the upgrade and make sure your instance is fit for scale, performance, and upgradeability;
- Presents new functionalities to all stakeholders and plan the upgrade;
- Perform platform impact assessment;
- Performs all upgrade activities as per a mutually agreed plan.
Managed Services & Support
Single point of contact for resolution of all incidents related to an existing BMC Remedy on-premise installations of.
Operational & System Administration Services
Operational or maintenance activities related to frequent changes in the system.
System Enhancement services
A package of consulting days per month/year to be used for system enhancement and fine-tuning the implemented BMC system.
Custom Integrations and Applications development
Benefits For Your Business
Fast & efficient implementation
Backed up by Bright years of technology experience and practical implementation approach.
We care to understand your business and what you would like to achieve. Leave the delivery to us.
You will work with some of the best professionals in their field united to deliver with perfection.
Our teams share a commitment to deliver successful projects. Commitment to your people, to your business, to your goals. No technology and organizational hurdles are too big for us to handle.
Our Technology Expertise
What our clients say
“Bright Consulting was selected as а partner to deliver an end-to end ITSM solution with a goal to consolidate the Service Management processes across the Group Operating companies in five countries and integrate them in a single platform – Remedy OnDemand. The project complexity included aligning requirements for process implementation and integration across five operating companies each with its own cultural and organizational specifics.
I would not hesitate to recommend Bright Consulting as a Trusted Partner capable to deliver and support an end-to-end ITSM solution in a complex enterprise environment.
Bright Consulting was engaged to deliver an end-to-end solution for migration of existing Mediation streams to a new Mediation Zone platform at A1 Bulgaria. The transition required a transformation approach with focus on the workflows for prepaid subscriber data processing and its delivery to the BSS. Bright Consulting professional approach for Mediation transformation simplified and optimized our processes in the new Mediation platform.