BMC Implementation ServicesServices
With more than 13 years in the BMC community and delivering ITSM transformation projects to enterprise customers in Europe, Bright provides reliable, flexible and cost-effective services to organizations looking to optimize and streamline their IT and business processes leveraging the BMC portfolio.
Best Practice Approach
We build long-term trusted partnerships with our customers with the goal to provide end-to-end services, based on industry best practices. We help companies realize the full potential of the BMC platform by focusing on:
- ITSM and Business process analysis
- Agile delivery methodology
- BMC architecture & best practices
- Cost effective BMC implementation
- Custom applications development on the BMC platform
- Full BMC Managed Services and support
We bring know-how and deep technical expertise with and experienced team of consultants and a versatile skillset :
ITSM Process Consultant/Business Analyst
- Management & Technology Certifications (ITIL, CISSP, CISA, COBIT)
- 7+ years of relevant technical and ITSM process experience
Senior & Expert BMC Consultants
- BMC Remedy IT Service Management
- BMC Remedy Service Desk and Change Management
- BMC Atrium Discovery
- BMC Atrium Orchestrator
- BMC Remedyforce
- BMC BladeLogic Server Automation
- ITIL Foundation or higher certification
- 5+ years of relevant experience
Upgrade-as-a-service – Free Assessment Package
Bright Consulting offers a range of services to support companies throughout the lifetime of their BMC installation or cloud-hosted platform. Our approach is to ensure the changes and enhancements you make don’t impact the system performance, you are able to scale efficiently without risk of service disruption, avoid unnecessary customizations with best practice approach. Bright provides BMC Remedy on-premise or BMC Helix Remedy upgrade package tailored to the customer’s specifics to assure a seamless transition to using the platform’s latest features. As part of the package our team of BMC experts will:
- Perform a free process analysis and upgrade assessment with a detailed upgrade plan;
- Guide you through every step of the upgrade and make sure your instance is fit for scale, performance, and upgradeability;
- Presents new functionalities to all stakeholders and plan the upgrade;
- Perform platform impact assessment;
- Performs all upgrade activities as per a mutually agreed plan.
Managed Services & Support
Incident Management Services
Single point of contact for resolution of all incidents related to an existing BMC Remedy on-premise installations of.
Operational & System Administration Services
Operational or maintenance activities related to frequent changes in the system.
System Enhancement services
A package of consulting days per month/year to be used for system enhancement and fine-tuning the implemented BMC system.
Custom Integrations and Applications development
As a BMC Gold Partner, Bright builds innovative applications on the BMC platform based on customer specific business processes and integration needs. In case you are looking to address complex integration requirements, do not hesitate to get in touch with the Bright team.
Benefits For Your Business
Fast & efficient implementation
Backed up by Bright years of technology experience and practical implementation approach.
We care to understand your business and what you would like to achieve. Leave the delivery to us.
You will work with some of the best professionals in their field united to deliver with perfection.
Our teams share a commitment to deliver successful projects. Commitment to your people, to your business, to your goals. No technology and organizational hurdles are too big for us to handle.
Our Technology Expertise
Bright technology teams use innovative technologies and best practices to deliver complex solutions. Based on the organization’s preferences and setup, Bright can recommend the most appropriate platform and technology for delivering the required capabilities and business goals. Through focused partnership with leading software vendors, we make your projects a success.
What our clients say
“Bright Consulting was selected as а partner to deliver an end-to end ITSM solution with a goal to consolidate the Service Management processes across the Group Operating companies in five countries and integrate them in a single platform – Remedy OnDemand. The project complexity included aligning requirements for process implementation and integration across five operating companies each with its own cultural and organizational specifics.
I would not hesitate to recommend Bright Consulting as a Trusted Partner capable to deliver and support an end-to-end ITSM solution in a complex enterprise environment.
Bright Consulting was engaged to deliver an end-to-end solution for migration of existing Mediation streams to a new Mediation Zone platform at A1 Bulgaria. The transition required a transformation approach with focus on the workflows for prepaid subscriber data processing and its delivery to the BSS. Bright Consulting professional approach for Mediation transformation simplified and optimized our processes in the new Mediation platform.