Consulting & Advisory Services

Consulting & Advisory Services

SERVICES

Process & Organizational Assessment

The most successful IT transformation programs we deliver start with an important first step –assessment of the strategic business objectives, the current state of the organization and defining a target state based on specific business outcomes.

Typically, the assessment is tailored to a specific business initiative, delivered through a series of interviews with key IT and Business stakeholders to:

  • Detail current and future requirements across services, processes, organization, and technology landscape;
  • Review and assess adherence to industry best practices;
  • Develop both process and organizational gap analysis
  • Prioritize gaps and develop process and organizational transformation roadmap;
  • Assess risks, change, and organizational readiness;
  • Develop a transformation roadmap with blueprint of necessary activities to understand the exact level of effort, risk, and change (both people and process) necessary to deliver the expected business results

ITSM Process Review & Alignment

Following the initial ITSM Assessment and agreement on a roadmap for ITSM process improvement, we then focus on ITSM Process Review & Alignment to ensure:

  • Increase process maturity through industry best practices
  • Alignment to the strategic goals of the company
  • Alignment with all stakeholders from Business, IT and Security areas.
  • Support organization change management
  • Empower teams for process adoption and training

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