Consulting & Advisory ServicesSERVICES
Process & Organizational Assessment
The most successful IT transformation programs we deliver start with an important first step –assessment of the strategic business objectives, the current state of the organization and defining a target state based on specific business outcomes.
Typically, the assessment is tailored to a specific business initiative, delivered through a series of interviews with key IT and Business stakeholders to:
- Detail current and future requirements across services, processes, organization, and technology landscape;
- Review and assess adherence to industry best practices;
- Develop both process and organizational gap analysis
- Prioritize gaps and develop process and organizational transformation roadmap;
- Assess risks, change, and organizational readiness;
- Develop a transformation roadmap with blueprint of necessary activities to understand the exact level of effort, risk, and change (both people and process) necessary to deliver the expected business results
ITSM Process Review & Alignment
Following the initial ITSM Assessment and agreement on a roadmap for ITSM process improvement, we then focus on ITSM Process Review & Alignment to ensure:
- Increase process maturity through industry best practices
- Alignment to the strategic goals of the company
- Alignment with all stakeholders from Business, IT and Security areas.
- Support organization change management
- Empower teams for process adoption and training
Benefits For Your Business
We care to understand your business and what you would like to achieve. Leave the delivery to us.
You will work with some of the best professionals in their field united to deliver with perfection.
Our teams share a commitment to deliver successful projects. Commitment to your people, to your business, to your goals. No technology and organizational hurdles are too big for us to handle.
With 10+ years of industry experience working for some of the most innovative enterprise companies, we are here to share our practice and make your projects a success.
What our clients say
“Bright Consulting approach to Business Service Management helped us realize some tangible improvements in IT operations. To automate and integrate all IT processes in a single ITSM platform, Bright Consulting implemented BMC Remedy OnDemand solution and ensured a smooth implementation with limited customization, and enabled full integration through a complete process lifecycles. For us it is very important that Bright Consulting also provides ongoing Managed Services and Support to ensure system maintainability and enhancement. As a trusted advisor, the consulting team worked with us to navigate the organizational change and facilitate the ITSM transformation within the organization.”