Managed Services and Support

Managed Services and Support

SERVICES

We provide continuous support, including incident management, service request management, performance reporting and system enhancement.

Premier Support Services

Our commitment to realizing your objectives does not end when the project is finished. Through our Managed Services and Support, we will make sure the implemented solution performs to your expectations and accommodate for changes you require as you increase adoption.

You will have a dedicated Account Manager who will meet with you weekly to proactively identify issues, discuss systems enhancements, and review support cases. With a personal approach, we want to make sure you realize the full benefits of the implemented solution.

Scope of services includes:

  • Incident management and system administration;
  • System enhancement services;
  • Project-based engagements.

Managed Services

To respond to customer requirements to fully manage and administer their systems following the implementation, BRIGHT provides ServiceNow Managed Services, BMC Managed Services (Premier Level 1 Support Partner), Splunk Managed Services, including complete remote administration, periodic tuning and health checks. Our goal is to ensure system maintainability and ease of enhancement.

BRIGHT provides proactive monitoring of clients systems’ environment and proactive notifications for identified problems. We deliver operational maintenance services, onboarding services, and post-implementation services. We offer monthly and quarterly performance reviews – meetings held regularly to review service achievement in the last period, preview any issues for the upcoming period, and plan the next steps.

  • Incident Management and case resolution not requiring access to the platform’s source code;
  • A single point of contact to clients;
  • A personalized approach, where based on availability customers work with the same agent each time;
  • End-to-end case handling and constant updates on tickets escalated to the vendor;
  • System Enhancement Services – A package of consulting days dedicated to system enhancements and fine-tuning of the implementation;
  • Operational and System Administration Services – Maintenance related to frequent changes in the system.

Benefits For Your Business

Our Technology Expertise

Bright technology teams use innovative technologies and best practices to deliver complex solutions. Based on the organization’s preferences and setup, Bright can recommend the most appropriate platform and technology for delivering the required capabilities and business goals. Through focused partnerships with leading software vendors, we make your projects a success.

BMC

BMC platform supports digital transformation through SaaS-based and on-premise software, solutions, and services, ensuring unmatched experience in IT service management and automation.

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Tibco Business Works

The leading application integration platform to connect applications and data sources that keep your business running.

ServiceNow

Bright partners with ServiceNow to transform old, manual ways of working into modern digital workflows, so employees and customers get what they need when they need it—fast, simple, easy.

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MS PowerBI

The leading Self-Service BI platform by Microsoft provides business users with easy access to business reports.

Splunk

Splunk takes your machine data and makes it accessible, usable and valuable to everyone in the organization.

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Sophos Managed Service

Sophos MSP Connect centralizes your security portfolio in one flexible, powerful management platform.

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What our clients say