Managed Services and SupportSERVICES
Premier Support Services
Our commitment to realizing your objectives does not end when the project is finished. Through our Managed Services and Support service, we will make sure the implemented solution performs to your expectations and accommodate for changes you require as you increase adoption.
You will have a Dedicated Account Manager who will meet with you weekly to proactive identify issues, discuss systems enhancements and review support cases. With a personal approach, we want to make sure you realize the full benefits of the implemented solution.
To respond to customer requirements to fully manage and administer their systems following the implementation, Bright Consulting provides Managed Services including complete remote administration, periodic tuning and health checks.
The goal is to ensure system maintainability and ease of enhancements. Typically, the scope of services includes:
- Incident Management and Resolution
- Operational and Maintenance Services
- System enhancement Services
Benefits For Your Business
Fast & efficient implementation
Backed up by Bright years of technology experience and practical implementation approach.
We care to understand your business and what you would like to achieve. Leave the delivery to us.
You will work with some of the best professionals in their field united to deliver with perfection.
Our teams share a commitment to deliver successful projects. Commitment to your people, to your business, to your goals. No technology and organizational hurdles are too big for us to handle.
Our Technology Expertise
Bright technology teams use innovative technologies and best practices to deliver complex solutions. Based on the organization’s preferences and setup, Bright can recommend the most appropriate platform and technology for delivering the required capabilities and business goals. Through focused partnership with leading software vendors, we make your projects a success.
What our clients say
Bright Consulting was engaged to deliver an end-to-end solution for migration of existing Mediation streams to a new Mediation Zone platform at A1 Bulgaria. The transition required a transformation approach with focus on the workflows for prepaid subscriber data processing and its delivery to the BSS. Bright Consulting professional approach for Mediation transformation simplified and optimized our processes in the new Mediation platform.