Process Optimization

SOLUTION

We partner with you to simplify and optimize your business and IT processes to deliver fast digital services

Always focused on the Business needs

To compete in the digital age enterprise companies are challenged more than ever to offer new and innovative services while ensuring core capabilities are delivered in a stable and efficient manner. At Bright we care to understand your business drivers and work with you to optimize your business and IT processes to compete in the digital age.

Whether you are focused to deliver outstanding customer experience, improve business agility, or deliver fast digital services, we will support you in the digital transformation journey. Our Service Management approach is based on 10+ years of experience partnering with large organizations to manage the speed and complexity of their digital business.

Digital Service Management

Service Management is the heart and soul of Bright. For more than 10 years we have delivered enterprise-wide ITSM transformation programs tailored to deliver tangible business results.

Facilities and Logistics Service Management

Improve the efficiency of operational processes through standardization and automation of the service fulfillment processes. Optimize process for end-to-end management of assets- from purchase through utilization to retirement.

Customer Experience

Business productivity can be significantly increased by providing employees with self-service access to IT and Business services without the need to go through the service desk.

Our Approach

Consulting

Design

Implementation

Support

Training

Related Services

Consulting & Advisory Services

Business Value Driven. Process and Organizational Assessment. Process Review and Alignment.

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Implementation services

In partnership with some of the leading technology vendors we deliver end-to-end solution in complex multinational environments

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Integration services

Deliver complex integration solutions with the leading integration and orchestration technologies on the market

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DevOps

Help you make the shift towards a DevOps culture. Speed up the launch of new business services with DevOps best practices.

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Our Technology Expertise

Bright technology teams use innovative technologies and best practices to deliver complex solutions. Based on the organization’s preferences and setup, Bright can recommend the most appropriate platform and technology for delivering the required capabilities and business goals. Through focused partnership with leading software vendors, we make your projects a success.

Remedy ITSM

Remedy 9 is a mobile-first digital enterprise management platform built for boosting workforce productivity. It makes complex IT simple.

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TrueSight Operations Management

TrueSight is an AIOps platform, powered by machine learning and analytics, that elevates IT operations to improve the quality and performance of digital services that run in hybrid and multi-cloud environments.

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BMC Discovery

BMC Discovery for Multi-Cloud automates asset discovery and application dependency mapping to build a holistic view of all your data center assets, multi-cloud services, and their relationships.

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Our Partnerships

To deliver outstanding end-to-end solutions, we partner with focused leaders for cutting edge technologies. We are very selective and dedicated in our partnership and build comprehensive delivery and support capabilities.

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Success Stories

Our customers are some of the most innovative and forward thinking global enterprises looking to manage complexity and simplify their operations. As trusted partners, we work together to optimize their Business with simple and efficient processes.