Success stories
BBC

“We would not have achieved success as we did in such short timeframe and against extreme pressure had we not had Victor’s talents onboard and his effectiveness as a high performing team member. ”

Highlights

  • Implemented an integrated end-to-end IT Service Management capability that is efficient and client-focused in its behavior and culture
  • Delivered ITSM program requirements through innovative and high spec development aligned with world class in-depth skills in BMC and Remedy technologies
  • Bright Consulting services- extremely well respected and liked not only within the team but also within the BBC customer base

Solution

Bright Consulting has been engaged as BMC Consulting Services Partner in delivering Atos ITSM program Target Architecture for Next Generation Operations (TANGO) for BBC. Bright Senior BMC ITSM Consultant Viktor Elevterov has been engaged during a 2-year project and contributed to its successful completion.

The integrated ITSM solution is based on BMC Remedy ARS 7.6.03/ITSM 7.6.03/SRM 7.6.03. with the following scope:
  • Incident and Problem Management
  • Service Request Management
  • Knowledge Management
  • Change Management
  • Asset Management       
  • CMDB
  • Service Level Management
  • Charging and Billing 

Our customers

Telecom Groups

A1/Telecom Austria Group
Mtel
Si.mobil
Vip Mobile Serbia
Vip Operator Macedonia
Velcom
Vivacom

Financial Services

UniCredit Bulbank
DSK Bank
Triglav
Forsakringskassan
SEB Bank
NASDAQ

Global Multinationals with mature IT Operations

Coca-Cola HBC Enterprise IT
Sanofi Aventis
Chelopech Mining
Capgemini
BBC