Success stories
DSK Bank

“Bright role as ITSM consultant greatly helped us to raise the maturity of ITSM process and achieve quick wins in improving the operational efficiency. ”

Highlights

Improved quality of service:
  • Optimized service support function with integrated ITSM system based on ITIL best practices.
  • Improved resource utilization and visibility through alignment of support teams activities; 
  • Increased customer satisfaction:
  • Increased incident resolution;
  • Empowered end users with self- service capabilities;

Solution

Implemented the leading ITSM platform BMC Remedy with focus on:  
  • Service Request Management
  • Incident Management
  • Problem management
  • Service Level Management 
  • Knowledge Management
Integrated ITSM system with existing monitoring systems.

Our customers

Telecom Groups

A1/Telecom Austria Group
Mtel
Si.mobil
Vip Mobile Serbia
Vip Operator Macedonia
Velcom
Vivacom

Financial Services

UniCredit Bulbank
DSK Bank
Triglav
Forsakringskassan
SEB Bank
NASDAQ

Global Multinationals with mature IT Operations

Coca-Cola HBC Enterprise IT
Sanofi Aventis
Chelopech Mining
Capgemini
BBC