“Bright role as ITSM consultant greatly helped us to raise the maturity of ITSM process and achieve quick wins in improving the operational efficiency. ”
Improved quality of service:
- Optimized service support function with integrated ITSM system based on ITIL best practices.
- Improved resource utilization and visibility through alignment of support teams activities;
- Increased customer satisfaction:
- Increased incident resolution;
- Empowered end users with self- service capabilities;
Implemented the leading ITSM platform BMC Remedy with focus on:
- Service Request Management
- Incident Management
- Problem management
- Service Level Management
- Knowledge Management
Integrated ITSM system with existing monitoring systems.