Digital Service ManagementUse Case
Service Management Excellence
Service Management is the heart and soul of Bright. For more than 10 years we have delivered enterprise-wide ITSM transformation programs tailored to deliver tangible business results.
Our approach starts with understanding what the organization wants to achieve from a business perspective. We then assess how its services, processes and organization are setup and agree on a roadmap to deliver an end-to end ITSM solution.
We partner with ITSM technology leaders to implement comprehensive ITSM solutions and support the ITSM landscape.
After we have standardized and streamlined the IT processes, we focus on automating common and repetitive activities to reach greater efficiency and agility. First we assess and prioritize the services with biggest potential for automation based on the impact to the business. We then use our technology expertise in various Service Orchestration technologies to design and implement the service automation solution adapt to the technology landscape of the company, like Microsoft System Center Orchestrator (SCORCH), Microsoft Biztalk, BMC Atrium Orchestrator, Tibco, and others.
Examples of service automation solutions where our customer has realized the biggest benefits are:
- automatic provisioning of virtual machines
- automatic software install
- dynamic case exchange between ITSM systems
- automated access request provisioning
For a Service-oriented business, it is important to understand how business services are mapped to the infrastructure. Bright approach is focused on building service models and application maps for your key services. With the help of enterprise discovery tools we can integrate various source of infrastructure and application data and build a solid CMDB foundation to give you the visibility you need.
Benefits For Your Business
Employee productivity & collaboration
Scattered and unclear processes, tons of emails and excels exchanged to deliver key services. We work together to eliminate unproductive activities and let people focus on meaningful work.
Transparency & Control
You need visibility into your critical services, the daily workload of employees, insights into performance. Together we setup the right KPIs & Business metrics to do more with less.
It can be quite challenging to streamline processes and align between business units. Bright has the best practice and experience to support you all the way.
Avoid technology complexity to allow Business, IT and Security to share a common view over digital identities
Our Technology Expertise
Bright technology teams use innovative technologies and best practices to deliver complex solutions. Based on the organization’s preferences and setup, Bright can recommend the most appropriate platform and technology for delivering the required capabilities and business goals. Through focused partnership with leading software vendors, we make your projects a success.
To deliver outstanding end-to-end solutions, we partner with focused leaders for cutting edge technologies. We are very selective and dedicated in our partnership and build comprehensive delivery and support capabilities.
Our customers are some of the most innovative and forward thinking global enterprises looking to manage complexity and simplify their operations. As trusted partners, we work together to optimize their Business with simple and efficient processes.