Digital Service Management

Digital Service Management

Use Case

Service Management Excellence

Service Management is the heart and soul of Bright. For more than 10 years we have delivered enterprise-wide ITSM transformation programs tailored to deliver tangible business results.

Our approach starts with understanding what the organization wants to achieve from a business perspective. We then assess how its services, processes and organization are setup and agree on a roadmap to deliver an end-to end ITSM solution.

We partner with ITSM technology leaders to implement comprehensive ITSM solutions and support the ITSM landscape.


Service Automation

After we have standardized and streamlined the IT processes, we focus on automating common and repetitive activities to reach greater efficiency and agility. First we assess and prioritize the services with biggest potential for automation based on the impact to the business. We then use our technology expertise in various Service Orchestration technologies to design and implement the service automation solution adapt to the technology landscape of the company, like Microsoft System Center Orchestrator (SCORCH), Microsoft Biztalk, BMC Atrium Orchestrator, Tibco, and others.

Examples of service automation solutions where our customer has realized the biggest benefits are:

  • automatic provisioning of virtual machines
  • automatic software install
  • dynamic case exchange between ITSM systems
  • automated access request provisioning

Service Awareness

For a Service-oriented business, it is important to understand how business services are mapped to the infrastructure. Bright approach is focused on building service models and application maps for your key services. With the help of enterprise discovery tools we can integrate various source of infrastructure and application data and build a solid CMDB foundation to give you the visibility you need.

Benefits For Your Business

Related Partners

To deliver outstanding end-to-end solutions, we partner with focused leaders for cutting edge technologies. We are very selective and dedicated in our partnership and build comprehensive delivery and support capabilities.