Enterprise Architecture

The primary purpose of describing the architecture of an enterprise is to improve the effectiveness and efficiency of the business itself. This includes innovations in the structure of the organization, harmonization of business processes, quality and timeliness of business information, and of course ensuring that money spent on IT can be justified.

Bright has the capability to provide a complete solution in Enterprise Architecture Management, covering both the necessary consulting expertise, training, tool implementation and support.

Focus areas

Enterprise Architecture Consulting

We view enterprise architecture in the broader context of business optimization and address problems in business architecture, performance management and process architecture.

Telecom Frameworks Training

Bright Consulting delivers series of training courses for Telecom professionals who wish to gain understanding of the TM Forum Frameworx and Telecom Enterprise Architecture.

Enterprise Architecture Training

We deliver on-demand corporate trainings to support customers in realizing their Enterprise Architecture initiatives and implement best practices.

Sprax Systems Enterprise Architect

Bright can implement an end-to-end Enterprise Architecture solution with Sparx Systems Enterprise Architect. It is a unique offering in the market for Enterprise Architecture and Requirements Management tools.

A1/Telecom Austria Group

“We would like to distinguish Bright for the commitment to realize the project objectives, both on a business and technical level. It would be a pleasure to cooperate in challenging projects in the future.”


  • Improved the quality and speed of execution of the services offered to external and internal customers;
  • Reduced the cost of service delivery and operation;
  • Implemented ITSM best practice tool with 95% “out of the box” functionality;
  • Enabled full integration through complete process lifecycles;
  • Consolidated Service Management tools and legacy applications;
  • Ensured easy administration and configuration for future development;
  • Improved the transparency and control in IT Operations;


Bright Consulting and Telekom Austria Group completed one of the largest ITSM Transformation Programs in Europe using BMC Remedy OnDemand.

The goal of the project was to simplify and harmonize the Service Management processes across the Group´s operating companies in 5 countries; Mobiltel (Bulgaria), VIP Mobile (Republic of Serbia), VIP Operator (Republic of Macedonia) and Velcom (Belarus).

  • Assessed the current and future requirements across the Group´s operating companies related to their services, processes and organizational strategy;
  • Built an ITSM transformation roadmap for each company based on the identified gaps and their priority;
  • Enabled full process integration between Telekom Austria Group´s companies through implementation of Group Service Management Platforms Integration;
  • Provided comprehensive Managed Services and Support;