Enterprise Architecture

The primary purpose of describing the architecture of an enterprise is to improve the effectiveness and efficiency of the business itself. This includes innovations in the structure of the organization, harmonization of business processes, quality and timeliness of business information, and of course ensuring that money spent on IT can be justified.

Bright has the capability to provide a complete solution in Enterprise Architecture Management, covering both the necessary consulting expertise, training, tool implementation and support.

Focus areas

Enterprise Architecture Consulting

We view enterprise architecture in the broader context of business optimization and address problems in business architecture, performance management and process architecture.

Telecom Frameworks Training

Bright Consulting delivers series of training courses for Telecom professionals who wish to gain understanding of the TM Forum Frameworx and Telecom Enterprise Architecture.

Enterprise Architecture Training

We deliver on-demand corporate trainings to support customers in realizing their Enterprise Architecture initiatives and implement best practices.

Sprax Systems Enterprise Architect

Bright can implement an end-to-end Enterprise Architecture solution with Sparx Systems Enterprise Architect. It is a unique offering in the market for Enterprise Architecture and Requirements Management tools.

DSK Bank

“Bright role as ITSM consultant greatly helped us to raise the maturity of ITSM process and achieve quick wins in improving the operational efficiency. ”

Highlights

Improved quality of service:
  • Optimized service support function with integrated ITSM system based on ITIL best practices.
  • Improved resource utilization and visibility through alignment of support teams activities; 
  • Increased customer satisfaction:
  • Increased incident resolution;
  • Empowered end users with self- service capabilities;

Solution

Implemented the leading ITSM platform BMC Remedy with focus on:  
  • Service Request Management
  • Incident Management
  • Problem management
  • Service Level Management 
  • Knowledge Management
Integrated ITSM system with existing monitoring systems.