IT Service Management

The Business Challenge 

Organizations are looking for ways to reduce complexity and make their IT more efficient and effective in supporting the Business to achieve its strategic objectives. This requires a transformation that can have a significant impact on your processes and organization. That’s why it is important to have a clear understanding of the difference between your current and desired processes, and successfully navigate the organizational change necessary to execute the transformation. 

A Transformation Approach 
Bright Consulting can help transform your IT processes and organization to reach new levels of maturity with an end-to-end solution. Our goal is identify specific areas for improvement that can bring most value to achieving you IT and corporate objectives. 
 
We care to understand your business drivers and recommend a transformation path to reach them. Whether you are focused to increase customer satisfaction, improve business agility, or deliver services faster, we can guide you transform your organization to achieve them. With these end-goals in mind, our teams are synchronized to deliver a holistic solution. 

End-to-end Solution
We understand the power of technology and best practices to enable on-going business transformation. Through a strategic partnership with the leader in Business Service Management BMC Software, we deliver end-to-end IT Management solutions.
 
In the Business Service Management space, Bright Consulting is BMC Premier Solution Partner and is authorized to resell and provide primary support for BMC software products, with a focus on the ITSM portfolio for enterprise customer including:
  • BMC Remedy ITSM (On-premise solution)
  • BMC Remedy OnDemand (SaaS solution)
  • BMC Discovery and Dependency Mapping (BMC ADDM)
Bright has one of the largest BMC ITSM Consulting teams in Europe with capability to deliver comprehensive solutions. The company is BMC Certified Consulting Services Partner for EMEA and engages in some of the largest BMC projects in EuropeThe consulting team has years of experience with design, implement and support of BMC Remedy solutions in some of the most complex enterprise environments. 

Focus areas

Service-Oriented Approach

Bright approach to service-oriented IT transformation starts with defining a concept for service models and service catalogue as a foundation for effective Service Management strategy.

IT Process Integration

Through integrated and standardized ITSM processes, organizations can greatly improve the efficiency of IT operations, achieve visibility and control, and deliver superior customer service.

A New IT Experience

The focus on customer satisfaction requires a transformation on the way Business users interact with IT. Bright works with IT organizations to meet the expectations for simplified user experience.

Asset & Financial Management

A big challenge for enterprise is to manage the full lifecycle of its IT assets and understand the true costs of the services delivered. Bright can help implement an effective Asset Management Strategy.

DSK Bank

“Bright role as ITSM consultant greatly helped us to raise the maturity of ITSM process and achieve quick wins in improving the operational efficiency. ”

Highlights

Improved quality of service:
  • Optimized service support function with integrated ITSM system based on ITIL best practices.
  • Improved resource utilization and visibility through alignment of support teams activities; 
  • Increased customer satisfaction:
  • Increased incident resolution;
  • Empowered end users with self- service capabilities;

Solution

Implemented the leading ITSM platform BMC Remedy with focus on:  
  • Service Request Management
  • Incident Management
  • Problem management
  • Service Level Management 
  • Knowledge Management
Integrated ITSM system with existing monitoring systems.