ITIL Training

ITIL education is an important part of our ITSM programs as we work with our enterprise customers to increase their Service Management maturity and knowledge. 
Bright is now offering the delivery of the following official ITIL® courses in partnership with Purple Griffon and accredited by BCS, the Chartered Institute of IT:
 
                                                                                                  Upcoming Courses                                                                                              
Course
 
Date Duration Location Certification Registration
ITIL® Overview 06.03.2017 1 day Sofia No Contact us
ITIL® Foundation 07.03.2017 3 days Sofia Yes Contact us
Apollo 13 – an ITSM case experience 10.03.2017 1 day Sofia No Contact us
ITIL® Intermediate Operational Support and Anaysils 03.04.2017 5 days Sofia Yes Contact us
ITIL® Intermediate  Release, Control and Validation 08.05.2017 5 days Sofia Yes Contact us
ITIL® Intermediate  Service Offerings and Agreements 05.06.2017 5 days Sofia Yes Contact us
ITIL® Intermediate Planning, Protection and Optimization 03.07.2017 5 days Sofia Yes Contact us
 
Why choose Bright for your ITIL education? 
  • Individual Case Study Development – Focus on applying ITIL theory to each participant organization via individual case study development and consulting support;
  • Trainer with ITSM Project Experience – Delivered by accredited Bright Consulting trainers who bring in hands-on project experience in the IT Service Management area;
  • Real stories from Bright ITSM practice – Includes examples from Bright Consulting ITSM practice, delivering ITIL Transformation programs to some of the largest enterprises in EMEA;
             
 
ITIL® Foundation:
 
ITIL® Intermediate: Service Capability modules:

Please contact us to discuss your training needs, schedule and pricing info.
 

Focus areas

ITIL® Foundation

This ITIL® Foundation course is an excellent introduction to IT Service Management best practices. The course follows the official training syllabus approved by Axelos and consists of short lectures, exercises, discussions, examination technique training, mock examinations and completes with a certification exam on the third day.

ITIL Overview

ITIL® Overview course is a one day awareness training which covers all key areas of the Service Lifecycle and understand the benefits to organisations and individuals.

ITSM Simulation

Many of our enterprise customers still tackle the challenge of Service Management practice adoption even though heavy investments in formal ITIL training programs have been made. IT teams’ resistance to follow established processes and inefficient team collaboration are just few of the issues that affect the ability of enterprises to, deliver quality services and improve customer service. To enhance the value delivered by our ITSM programs, Bright Consulting introduced ITSM simulation as a powerful way to translate ITSM theory into practice and improve the Customer and Service Focus in IT.

ITIL® Managing Across the Lifecycle Certificate (MALC)

We will help you gain a clear understanding how all the processes across the lifecycle interact, and will convert your knowledge from 'content' as learned on previous courses, to 'application'. So this course will enable you to identify how the service management processes should be implemented and how information should be passed and received from one process to another.

ITIL® Release, Control and Validation Certificate (RCV)

The ITIL® Release, Control and Validation (RCV) course will help you plan and deploy changes into production.

ITIL® Service Offerings and Agreements Certificate (SOA)

ITIL® Service Offerings and Agreements course will help you improve the quality of service provision in your organization.

ITIL® Operational Support and Analysis (OSA)

ITIL® Operational Support and Analysis (OSA) will help you create and maintain a stable IT infrastructure.

ITIL® Planning, Protection and Optimization Certificate (PPO)

With this ITIL® Planning, Protection & Optimisation (PPO) course we will help you provide services that meet the requirements of the business.

Si.mobil

“Bright Consulting approach to Business Service Management helped us realize some tangible improvements in IT operations. As a trusted advisor, the consulting team worked with us to navigate the organizational change and facilitate the ITSM transformation within the organization.”

Highlights

  • Standardized and integrated processes across all technical areas;
  • Standardized end-user interface for requesting new services;
  • Transparency in IT operations;
  • Consolidated Service Desks and legacy applications;

Solution

As part of an IT transformation initiative, delivered an end-to-end ITSM solution aligned with Si.mobil corporate objectives for efficient and simplified IT processes:
  • Assessed  the current and future requirements across Si.mobil services, processes and organization;
  • Established a Transformation roadmap 
  • Integrated and automated all IT processes in a single ITSM platform: BMC Remedy OnDemand
  • Ensured system maintainability and enhancement with on-going managed services;