Comprehensive solution implementation

Bright is a consulting company at its heart, however we understand the power of technology to enable on-going business transformation. Our customers are looking for an end-to-end solution to improve the way services are delivered and consumed by the business. Naturally, we developed technology teams to deliver innovative IT Management solutions. In partnership with some of the leading technology vendors in each area, we are able to deliver a comprehensive solution in complex multinational environments:

  
 

Together we have the right technology and business practices to support customers in their IT transformation initiatives. When complemented with experienced IT management and technology consultants, a clear roadmap and best practices, we are confident to enable real business value.
DSK Bank

“Bright role as ITSM consultant greatly helped us to raise the maturity of ITSM process and achieve quick wins in improving the operational efficiency. ”

Highlights

Improved quality of service:
  • Optimized service support function with integrated ITSM system based on ITIL best practices.
  • Improved resource utilization and visibility through alignment of support teams activities; 
  • Increased customer satisfaction:
  • Increased incident resolution;
  • Empowered end users with self- service capabilities;

Solution

Implemented the leading ITSM platform BMC Remedy with focus on:  
  • Service Request Management
  • Incident Management
  • Problem management
  • Service Level Management 
  • Knowledge Management
Integrated ITSM system with existing monitoring systems.