Comprehensive solution implementation

Bright is a consulting company at its heart, however we understand the power of technology to enable on-going business transformation. Our customers are looking for an end-to-end solution to improve the way services are delivered and consumed by the business. Naturally, we developed technology teams to deliver innovative IT Management solutions. In partnership with some of the leading technology vendors in each area, we are able to deliver a comprehensive solution in complex multinational environments:

  
 

Together we have the right technology and business practices to support customers in their IT transformation initiatives. When complemented with experienced IT management and technology consultants, a clear roadmap and best practices, we are confident to enable real business value.
BBC

“We would not have achieved success as we did in such short timeframe and against extreme pressure had we not had Victor’s talents onboard and his effectiveness as a high performing team member. ”

Highlights

  • Implemented an integrated end-to-end IT Service Management capability that is efficient and client-focused in its behavior and culture
  • Delivered ITSM program requirements through innovative and high spec development aligned with world class in-depth skills in BMC and Remedy technologies
  • Bright Consulting services- extremely well respected and liked not only within the team but also within the BBC customer base

Solution

Bright Consulting has been engaged as BMC Consulting Services Partner in delivering Atos ITSM program Target Architecture for Next Generation Operations (TANGO) for BBC. Bright Senior BMC ITSM Consultant Viktor Elevterov has been engaged during a 2-year project and contributed to its successful completion.

The integrated ITSM solution is based on BMC Remedy ARS 7.6.03/ITSM 7.6.03/SRM 7.6.03. with the following scope:
  • Incident and Problem Management
  • Service Request Management
  • Knowledge Management
  • Change Management
  • Asset Management       
  • CMDB
  • Service Level Management
  • Charging and Billing