Integration solutions

Integrations are essential part of the overall solution delivery when it comes to automating key IT processes. Our technology teams have the specific integration experience with various enterprise systems, some of the most common being:  
  • Integration with CRM systems 
  • Integration with network communication management systems
  • Integration with monitoring systems
  • Integration with external service desk systems 
  • Multi-system integration for Mobile/Fixed Number Portability
  • Integration with custom applications 
  • Standard BMC Remedy LDAP Integrations
  • Standard BMC Remedy Email systems integration 
 
DSK Bank

“Bright role as ITSM consultant greatly helped us to raise the maturity of ITSM process and achieve quick wins in improving the operational efficiency. ”

Highlights

Improved quality of service:
  • Optimized service support function with integrated ITSM system based on ITIL best practices.
  • Improved resource utilization and visibility through alignment of support teams activities; 
  • Increased customer satisfaction:
  • Increased incident resolution;
  • Empowered end users with self- service capabilities;

Solution

Implemented the leading ITSM platform BMC Remedy with focus on:  
  • Service Request Management
  • Incident Management
  • Problem management
  • Service Level Management 
  • Knowledge Management
Integrated ITSM system with existing monitoring systems.