Integration solutions

Integrations are essential part of the overall solution delivery when it comes to automating key IT processes. Our technology teams have the specific integration experience with various enterprise systems, some of the most common being:  
  • Integration with CRM systems 
  • Integration with network communication management systems
  • Integration with monitoring systems
  • Integration with external service desk systems 
  • Multi-system integration for Mobile/Fixed Number Portability
  • Integration with custom applications 
  • Standard BMC Remedy LDAP Integrations
  • Standard BMC Remedy Email systems integration 
 
A1/Telecom Austria Group

“We would like to distinguish Bright for the commitment to realize the project objectives, both on a business and technical level. It would be a pleasure to cooperate in challenging projects in the future.”

Highlights

  • Improved the quality and speed of execution of the services offered to external and internal customers;
  • Reduced the cost of service delivery and operation;
  • Implemented ITSM best practice tool with 95% “out of the box” functionality;
  • Enabled full integration through complete process lifecycles;
  • Consolidated Service Management tools and legacy applications;
  • Ensured easy administration and configuration for future development;
  • Improved the transparency and control in IT Operations;

Solution

Bright Consulting and Telekom Austria Group completed one of the largest ITSM Transformation Programs in Europe using BMC Remedy OnDemand.

The goal of the project was to simplify and harmonize the Service Management processes across the Group´s operating companies in 5 countries; Mobiltel (Bulgaria), VIP Mobile (Republic of Serbia), VIP Operator (Republic of Macedonia) and Velcom (Belarus).

  • Assessed the current and future requirements across the Group´s operating companies related to their services, processes and organizational strategy;
  • Built an ITSM transformation roadmap for each company based on the identified gaps and their priority;
  • Enabled full process integration between Telekom Austria Group´s companies through implementation of Group Service Management Platforms Integration;
  • Provided comprehensive Managed Services and Support;