Integration solutions

Integrations are essential part of the overall solution delivery when it comes to automating key IT processes. Our technology teams have the specific integration experience with various enterprise systems, some of the most common being:  
  • Integration with CRM systems 
  • Integration with network communication management systems
  • Integration with monitoring systems
  • Integration with external service desk systems 
  • Multi-system integration for Mobile/Fixed Number Portability
  • Integration with custom applications 
  • Standard BMC Remedy LDAP Integrations
  • Standard BMC Remedy Email systems integration 
 
Si.mobil

“Bright Consulting approach to Business Service Management helped us realize some tangible improvements in IT operations. As a trusted advisor, the consulting team worked with us to navigate the organizational change and facilitate the ITSM transformation within the organization.”

Highlights

  • Standardized and integrated processes across all technical areas;
  • Standardized end-user interface for requesting new services;
  • Transparency in IT operations;
  • Consolidated Service Desks and legacy applications;

Solution

As part of an IT transformation initiative, delivered an end-to-end ITSM solution aligned with Si.mobil corporate objectives for efficient and simplified IT processes:
  • Assessed  the current and future requirements across Si.mobil services, processes and organization;
  • Established a Transformation roadmap 
  • Integrated and automated all IT processes in a single ITSM platform: BMC Remedy OnDemand
  • Ensured system maintainability and enhancement with on-going managed services;