Integration solutions

Integrations are essential part of the overall solution delivery when it comes to automating key IT processes. Our technology teams have the specific integration experience with various enterprise systems, some of the most common being:  
  • Integration with CRM systems 
  • Integration with network communication management systems
  • Integration with monitoring systems
  • Integration with external service desk systems 
  • Multi-system integration for Mobile/Fixed Number Portability
  • Integration with custom applications 
  • Standard BMC Remedy LDAP Integrations
  • Standard BMC Remedy Email systems integration 
 
UniCredit Bulbank

“Bright Consulting is the preferred partner of UniCredit Bulbank for BMC Consulting services. The team has vast experience implementing ITIL processes in large organizations and understands well their specifics. The ability to deal with inherent complexity and internal organizational resistance is critical for the adoption of the implemented solutions.”

Highlights

  • Implemented Full ITSM Landscape
  • Achieved visibility across IT
  • Self- Service and Request Management for both IT and non-IT users
  • Integrated Change & Release management processes
  • Improved measurement and reporting on key IT processes and KPIs
  • Practical application of ITIL best practices

Solution

As part of UniCredit Bulbank ITSM Roadmap, Bright Consulting was the leading partner to implement a full scope ITSM in BMC Remedy solution including:
  • BMC Remedy Migration
  • Incident & Problem Management
  • Service Request Management
  • Knowledge Management
  • Service Level Management
  • Configuration Management
  • Change and Release Management
Bright practical approach to service delivery, with well-balanced and realistically set expectations about what can be achieved is a key difference. Just technical competence in Remedy implementation is not enough.