IT and Business Service Design

At the base of Bright Consulting service design methodology is the alignment of business and IT processes with the overall business objectives and maturity level of the customer organization, following ITIL’s best practices.
Our consulting team has the strategic vision and experience to help with:
  • IT and Business Service Design;
  • ITSM Processes Reengineering and Implementation;
  • Service Desk design and optimization;
This engagement is performed by a Principal ITSM Consultant.
DSK Bank

“Bright role as ITSM consultant greatly helped us to raise the maturity of ITSM process and achieve quick wins in improving the operational efficiency. ”

Highlights

Improved quality of service:
  • Optimized service support function with integrated ITSM system based on ITIL best practices.
  • Improved resource utilization and visibility through alignment of support teams activities; 
  • Increased customer satisfaction:
  • Increased incident resolution;
  • Empowered end users with self- service capabilities;

Solution

Implemented the leading ITSM platform BMC Remedy with focus on:  
  • Service Request Management
  • Incident Management
  • Problem management
  • Service Level Management 
  • Knowledge Management
Integrated ITSM system with existing monitoring systems.