IT and Business Service Design

At the base of Bright Consulting service design methodology is the alignment of business and IT processes with the overall business objectives and maturity level of the customer organization, following ITIL’s best practices.
Our consulting team has the strategic vision and experience to help with:
  • IT and Business Service Design;
  • ITSM Processes Reengineering and Implementation;
  • Service Desk design and optimization;
This engagement is performed by a Principal ITSM Consultant.

“Bright professional approach for Mediation transformation simplifies and optimizes our Mediation platform processes”


  • Delivered an end-to-end solution for migration of existing Mediation streams to a new Mediation Zone platform;
  • Established a roadmap for transformation of the Mediation platform and design for the new solution;
  • Developed strategy and plan to ensure smooth migration between both platforms;
  • Aligned Digital Route best practices and MTel’s operational policies and requirements.


The transition to a new mediation platform at Mobiltel required a transformation approach with focus on the workflows for prepaid subscriber data processing and its delivery to the BSS:
  • Assessed current Mtel Prepaid Mediation architecture and requirements for the future solution;
  • Optimized Mediation platform processes and workflow design;
  • Integrated automated workflows for OCS event records and OCS customer data dump;
  • Built interfaces to surrounding systems, processing schedules and parameters, data retention and archiving in Digital Route - Mediation Zone;
  • Implemented Prepaid subscribers loading flow to ADX CRM;
  • Ensured system maintainability and enhancement with on-going managed services;