IT and Business Service Design

At the base of Bright Consulting service design methodology is the alignment of business and IT processes with the overall business objectives and maturity level of the customer organization, following ITIL’s best practices.
Our consulting team has the strategic vision and experience to help with:
  • IT and Business Service Design;
  • ITSM Processes Reengineering and Implementation;
  • Service Desk design and optimization;
This engagement is performed by a Principal ITSM Consultant.
BBC

“We would not have achieved success as we did in such short timeframe and against extreme pressure had we not had Victor’s talents onboard and his effectiveness as a high performing team member. ”

Highlights

  • Implemented an integrated end-to-end IT Service Management capability that is efficient and client-focused in its behavior and culture
  • Delivered ITSM program requirements through innovative and high spec development aligned with world class in-depth skills in BMC and Remedy technologies
  • Bright Consulting services- extremely well respected and liked not only within the team but also within the BBC customer base

Solution

Bright Consulting has been engaged as BMC Consulting Services Partner in delivering Atos ITSM program Target Architecture for Next Generation Operations (TANGO) for BBC. Bright Senior BMC ITSM Consultant Viktor Elevterov has been engaged during a 2-year project and contributed to its successful completion.

The integrated ITSM solution is based on BMC Remedy ARS 7.6.03/ITSM 7.6.03/SRM 7.6.03. with the following scope:
  • Incident and Problem Management
  • Service Request Management
  • Knowledge Management
  • Change Management
  • Asset Management       
  • CMDB
  • Service Level Management
  • Charging and Billing