IT Process and Organizational Alignment

  • Conduct IT process maturity assessment;
  • Identify improvements in IT processes, organizational structure, and technology;
  • Establish a Transformation roadmap based on prioritized gaps;
  • Understand risks, change requirements, and organizational readiness assessment
Si.mobil

“Bright Consulting approach to Business Service Management helped us realize some tangible improvements in IT operations. As a trusted advisor, the consulting team worked with us to navigate the organizational change and facilitate the ITSM transformation within the organization.”

Highlights

  • Standardized and integrated processes across all technical areas;
  • Standardized end-user interface for requesting new services;
  • Transparency in IT operations;
  • Consolidated Service Desks and legacy applications;

Solution

As part of an IT transformation initiative, delivered an end-to-end ITSM solution aligned with Si.mobil corporate objectives for efficient and simplified IT processes:
  • Assessed  the current and future requirements across Si.mobil services, processes and organization;
  • Established a Transformation roadmap 
  • Integrated and automated all IT processes in a single ITSM platform: BMC Remedy OnDemand
  • Ensured system maintainability and enhancement with on-going managed services;