Managed Operations Services

To respond to customer requirements to fully manage and administer the implemented solution, Bright Consulting provides Managed Services including complete remote administration,
periodic tuning and health checks.
 
The goal is to ensure system maintainability and ease of enhancements. Typically, the scope of services includes:
  • Incident Management and Resolution
  • Operational and Maintenance Services
  • Common Development Services
  • License Management and Monitoring
A1/Telecom Austria Group

“We would like to distinguish Bright for the commitment to realize the project objectives, both on a business and technical level. It would be a pleasure to cooperate in challenging projects in the future.”

Highlights

  • Improved the quality and speed of execution of the services offered to external and internal customers;
  • Reduced the cost of service delivery and operation;
  • Implemented ITSM best practice tool with 95% “out of the box” functionality;
  • Enabled full integration through complete process lifecycles;
  • Consolidated Service Management tools and legacy applications;
  • Ensured easy administration and configuration for future development;
  • Improved the transparency and control in IT Operations;

Solution

Bright Consulting and Telekom Austria Group completed one of the largest ITSM Transformation Programs in Europe using BMC Remedy OnDemand.

The goal of the project was to simplify and harmonize the Service Management processes across the Group´s operating companies in 5 countries; Mobiltel (Bulgaria), VIP Mobile (Republic of Serbia), VIP Operator (Republic of Macedonia) and Velcom (Belarus).

  • Assessed the current and future requirements across the Group´s operating companies related to their services, processes and organizational strategy;
  • Built an ITSM transformation roadmap for each company based on the identified gaps and their priority;
  • Enabled full process integration between Telekom Austria Group´s companies through implementation of Group Service Management Platforms Integration;
  • Provided comprehensive Managed Services and Support;