Managed Operations Services

To respond to customer requirements to fully manage and administer the implemented solution, Bright Consulting provides Managed Services including complete remote administration,
periodic tuning and health checks.
 
The goal is to ensure system maintainability and ease of enhancements. Typically, the scope of services includes:
  • Incident Management and Resolution
  • Operational and Maintenance Services
  • Common Development Services
  • License Management and Monitoring
UniCredit Bulbank

“Bright Consulting is the preferred partner of UniCredit Bulbank for BMC Consulting services. The team has vast experience implementing ITIL processes in large organizations and understands well their specifics. The ability to deal with inherent complexity and internal organizational resistance is critical for the adoption of the implemented solutions.”

Highlights

  • Implemented Full ITSM Landscape
  • Achieved visibility across IT
  • Self- Service and Request Management for both IT and non-IT users
  • Integrated Change & Release management processes
  • Improved measurement and reporting on key IT processes and KPIs
  • Practical application of ITIL best practices

Solution

As part of UniCredit Bulbank ITSM Roadmap, Bright Consulting was the leading partner to implement a full scope ITSM in BMC Remedy solution including:
  • BMC Remedy Migration
  • Incident & Problem Management
  • Service Request Management
  • Knowledge Management
  • Service Level Management
  • Configuration Management
  • Change and Release Management
Bright practical approach to service delivery, with well-balanced and realistically set expectations about what can be achieved is a key difference. Just technical competence in Remedy implementation is not enough.