Premier Support Services

Our commitment to realizing your objectives, does not end when the project is finished. Through Managed Services and Support, we will make sure your system performs to your expectations and accommodate for changes you require as you increase adoption.
 
You will have a dedicated Account Manager who will meet with you weekly to proactive identify issue and discuss systems enhancements and review support cases. With a personal approach, we want to make sure you realize the full benefits of the implemented solution.
A1/Telecom Austria Group

“We would like to distinguish Bright for the commitment to realize the project objectives, both on a business and technical level. It would be a pleasure to cooperate in challenging projects in the future.”

Highlights

  • Improved the quality and speed of execution of the services offered to external and internal customers;
  • Reduced the cost of service delivery and operation;
  • Implemented ITSM best practice tool with 95% “out of the box” functionality;
  • Enabled full integration through complete process lifecycles;
  • Consolidated Service Management tools and legacy applications;
  • Ensured easy administration and configuration for future development;
  • Improved the transparency and control in IT Operations;

Solution

Bright Consulting and Telekom Austria Group completed one of the largest ITSM Transformation Programs in Europe using BMC Remedy OnDemand.

The goal of the project was to simplify and harmonize the Service Management processes across the Group´s operating companies in 5 countries; Mobiltel (Bulgaria), VIP Mobile (Republic of Serbia), VIP Operator (Republic of Macedonia) and Velcom (Belarus).

  • Assessed the current and future requirements across the Group´s operating companies related to their services, processes and organizational strategy;
  • Built an ITSM transformation roadmap for each company based on the identified gaps and their priority;
  • Enabled full process integration between Telekom Austria Group´s companies through implementation of Group Service Management Platforms Integration;
  • Provided comprehensive Managed Services and Support;