Premier Support Services

Our commitment to realizing your objectives, does not end when the project is finished. Through Managed Services and Support, we will make sure your system performs to your expectations and accommodate for changes you require as you increase adoption.
 
You will have a dedicated Account Manager who will meet with you weekly to proactive identify issue and discuss systems enhancements and review support cases. With a personal approach, we want to make sure you realize the full benefits of the implemented solution.
Si.mobil

“Bright Consulting approach to Business Service Management helped us realize some tangible improvements in IT operations. As a trusted advisor, the consulting team worked with us to navigate the organizational change and facilitate the ITSM transformation within the organization.”

Highlights

  • Standardized and integrated processes across all technical areas;
  • Standardized end-user interface for requesting new services;
  • Transparency in IT operations;
  • Consolidated Service Desks and legacy applications;

Solution

As part of an IT transformation initiative, delivered an end-to-end ITSM solution aligned with Si.mobil corporate objectives for efficient and simplified IT processes:
  • Assessed  the current and future requirements across Si.mobil services, processes and organization;
  • Established a Transformation roadmap 
  • Integrated and automated all IT processes in a single ITSM platform: BMC Remedy OnDemand
  • Ensured system maintainability and enhancement with on-going managed services;