Premier Support Services

Our commitment to realizing your objectives, does not end when the project is finished. Through Managed Services and Support, we will make sure your system performs to your expectations and accommodate for changes you require as you increase adoption.
 
You will have a dedicated Account Manager who will meet with you weekly to proactive identify issue and discuss systems enhancements and review support cases. With a personal approach, we want to make sure you realize the full benefits of the implemented solution.
DSK Bank

“Bright role as ITSM consultant greatly helped us to raise the maturity of ITSM process and achieve quick wins in improving the operational efficiency. ”

Highlights

Improved quality of service:
  • Optimized service support function with integrated ITSM system based on ITIL best practices.
  • Improved resource utilization and visibility through alignment of support teams activities; 
  • Increased customer satisfaction:
  • Increased incident resolution;
  • Empowered end users with self- service capabilities;

Solution

Implemented the leading ITSM platform BMC Remedy with focus on:  
  • Service Request Management
  • Incident Management
  • Problem management
  • Service Level Management 
  • Knowledge Management
Integrated ITSM system with existing monitoring systems.