Solution design and architecture

The design phase is critical to the overall success of our projects. Our consulting team has the broad experience to guide the customer realize the value of the implemented solution and achieve the IT and business objectives. At this stage we review the current customer delivery processes, organization and solution requirements with the goal to align them as much as possible to the best practices.
This activity is performed by Bright Consulting Principal ITSM Process Consultant, Senior Solution Architect and Technical consultant.
Si.mobil

“Bright Consulting approach to Business Service Management helped us realize some tangible improvements in IT operations. As a trusted advisor, the consulting team worked with us to navigate the organizational change and facilitate the ITSM transformation within the organization.”

Highlights

  • Standardized and integrated processes across all technical areas;
  • Standardized end-user interface for requesting new services;
  • Transparency in IT operations;
  • Consolidated Service Desks and legacy applications;

Solution

As part of an IT transformation initiative, delivered an end-to-end ITSM solution aligned with Si.mobil corporate objectives for efficient and simplified IT processes:
  • Assessed  the current and future requirements across Si.mobil services, processes and organization;
  • Established a Transformation roadmap 
  • Integrated and automated all IT processes in a single ITSM platform: BMC Remedy OnDemand
  • Ensured system maintainability and enhancement with on-going managed services;